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This agreement, hereinafter referred to as the Agreement, describes the rules and conditions on the basis of which the services of the multicurrency exchange service xbtc.pro are provided. These rules are an official written public offer addressed to individuals, hereinafter referred to as Users, to enter into an Agreement for the provision of services by the xbtc.pro service on the terms set out below. Before using the services of the xbtc.pro online service, the User must read in full the terms of the “Agreement on the Rules for Using the xbtc.pro Service”. Use of the services of the xbtc.pro service is possible only if the User accepts all the terms of the Agreement. The current version of the Agreement is available for public access on the website of the xbtc.pro service
1.1. “xbtc.pro” is a trademark and commercial designation of a system for providing Internet services for the exchange of electronic currencies for all Users.
1.2. User - any individual using the services of the “xbtc.pro” service.
1.3. Electronic currency is a monetary obligation between the developer of a given currency and its user, expressed digitally.
1.4. Payment system is a software and hardware product developed by a third party, which is a mechanism for implementing the accounting of monetary obligations, as well as organizing mutual settlements between Users.
1.5. Payment or transaction - transfer of electronic or other currency from the payer to the recipient.
1.6. Payment system client is a person who has entered into an agreement with the corresponding payment system for the acquisition of property rights of claim against it, measured in conventional units accepted in the corresponding payment system.
1.7. Service services - operations for depositing and withdrawing electronic currencies from payment systems, as well as other services, information about which is posted on the pages of the xbtc.pro service.
1.8 Application – an expression of the User’s intention to use one of the services offered by the xbtc.pro Service by filling out an electronic form through the website of the online service, under the conditions described in the Agreement on the Rules of Use and specified in the terms of this application.
2.1. This agreement governs the relationship between the User and the Service regarding the services provided by the Service to the User and cancels all previous agreements between the Service and the User on this subject.
2.2. This Agreement on the rules for using the xbtc.pro service does not replace the current legislation of the countries of registration and location of the Service and the User, as well as the contractual relationship between the User and the Payment system or systems. If, under the terms of current legislation or other agreements, the User cannot use the services of the Service, then the use of these services by the User is prohibited by this Agreement and will be considered illegal.
2.3. The Service guarantees and ensures the confidentiality of information about the User and his transactions. The service may provide this information only at the request of authorized government bodies, officials or representatives of Payment systems if there are legal grounds for doing so.
This agreement is concluded between the Internet service for the exchange of title units, hereinafter referred to as the Contractor, on the one hand, and the Customer, represented by the one who used the services of the Contractor, on the other side.
4.1. The subject of this Agreement is services for depositing and withdrawing electronic currencies, as well as other services, the description of which is given on the pages of the xbtc.pro service.
4.2. The Service offers its services to all Users and does not verify the eligibility and legality of the User’s ownership of electronic currencies or financial assets, and does not supervise the User’s transactions in any of the Payment systems.
4.3. Payment systems or financial institutions are solely responsible for the funds entrusted to them by the User. The Service cannot be a party to the agreement between the Payment System and/or financial institution and the User and is in no way responsible for the incorrect or unauthorized use of the Payment System capabilities by the User, as well as for the User’s abuse of the Payment System functionality. The mutual rights and obligations of the User and the Payment system and/or financial institution are governed by relevant agreements concluded between them without the participation of the xbtc.pro service. We are not responsible for the activities of third-party sites, payment systems, and financial institutions.
4.4. Any completed operation for depositing and withdrawing electronic currency, as well as another operation offered by the xbtc.pro service to the User is considered non-cancelable, i.e. cannot be canceled by the User after its completion, namely, the User receiving the funds due to him under the previously accepted terms of the transaction.
4.5. The xbtc.pro service has the right to suspend or cancel an ongoing operation if the authorized bodies receive information about the User’s unauthorized possession of electronic currencies or financial assets and/or other information that makes it impossible for the xbtc.pro service to provide services to the User.
4.6 The Service has the right to suspend for 48 hours or cancel an ongoing operation if the User violates the terms of the exchange or the terms of this Agreement on the rules for using the xbtc.pro service. Refunds will be made with a 10% service fee.
4.7. The Service has the right to cancel the operation in progress and return the electronic currency and/or financial funds contributed by the User without giving reasons.
4.8. The user undertakes:
— when contacting support or talking with site operators, use only real names. Messages from users using fictitious names will be ignored;
— do not use inappropriate language when communicating with site support or an operator in an online chat. Messages with offensive language will be ignored;
— exclude any possible assistance to illegal trade and any other illegal operations using the services of the xbtc.pro service;
- exclude any possible assistance in carrying out financial fraud, do not use the xbtc.pro service for the purpose of creating and distributing financial pyramids, as well as for committing other actions that are contrary to legislation and legal norms;
— exclude in your practical activities using the xbtc.pro service any actions the implementation of which may cause direct or indirect harm to the fight against money laundering and legalization of illegally obtained funds;
— the user undertakes to transfer (transfer) electronic or fiat currency in the amount specified in the Application, and the Service, after receiving the corresponding electronic or fiat currency, undertakes to transfer (transfer) to the User the electronic or fiat currency corresponding to the Application, calculated at the Rate and in accordance with the tariffs Service.
4.9. Responsibilities of the xbtc.pro service:
— The Service’s obligation to transfer (transfer) electronic or fiat currency to the User is considered fulfilled at the moment the electronic or fiat currency in the relevant Payment System is written off from the Service’s account, which is recorded in the transaction history of the relevant Payment System.
— take all possible and available actions to prevent attempts at illegal trading, financial fraud and money laundering using the services of the service. These actions include, but are not limited to:
— provide all possible assistance to law enforcement agencies in searching for and capturing financial terrorists engaged in illegal money laundering activities.
— provision of information to the competent authorities in accordance with current legislation regarding the processing of the xbtc.pro service;
— improvement of the xbtc.pro service to prevent the direct or indirect use of this resource in activities contrary to legislation aimed at combating illegal trade, financial fraud and money laundering.
4.10. The xbtc.pro service has the right to change the terms of the Loyalty Program and the Affiliate Program at its discretion.
5.1. If the User receives Electronic currency or funds from the xbtc.pro Service in an amount different from that specified in the Application, the Service has the right to consider this as the User’s order to recalculate the application according to the actual amount of Electronic currency received. If the rate changes by 5% or more, the Service has the right to recalculate the rate to the current one. If the amount of received Electronic currency or funds differs from that declared by the User by more than 10%, the Service may unilaterally cancel the Application and return the received funds to the payer’s details. When making a return, all commission costs for transferring funds are made from the received funds at the User’s expense.
5.2. In the event that the title units are not sent by the Contractor to the specified details of the Customer within 24 hours, the Customer has every right to demand termination of the Agreement on the rules of use of the xbtc.pro service, and cancel his application, thereby returning the title units to his account in full . An application for termination of this Agreement and return of title units is made by the Contractor if the funds have not yet been transferred to the specified details of the Customer. In case of cancellation of the contract, the return of electronic currency is made within 48 hours from the receipt of the request to terminate the contract. If delays in return are not due to the Contractor’s fault, he is not responsible for them.
5.3. If the title units are not received from the Customer to the Contractor's account within the specified period, from the moment the Customer submits the application, the Agreement on the rules for using the xbtc.pro service between the parties is terminated by the Contractor on the one hand, since the agreement does not come into effect. The customer may not be notified about this. If title units arrive at the Contractor's details after the specified period, then such funds are transferred back to the Customer's account, and all commission costs associated with the transfer are deducted from these funds.
5.4. If there is a delay in the transfer of funds to the details specified by the Customer due to the fault of the payment system, the Contractor is not responsible for damage resulting from the long receipt of funds. In this case, the Customer must agree that all claims will be made against the payment system, and the Contractor will provide assistance to the best of its ability within the framework of current legislation.
5.5. In case of detection of forgery of communication flows or influence, in order to worsen the work of the Contractor, namely its program code, the application is suspended, and the transferred funds are subject to recalculation in accordance with the current Agreement on the rules of use of the xbtc.pro service. If the Customer does not agree with the recalculation, he has every right to terminate the contract and the title units will be transferred to the details specified by the Customer.
5.6. In the case of using the services of the Contractor, the Customer fully agrees that the Contractor bears limited liability within the framework of this agreement on the rules for using the xbtc.pro service, received title units and does not provide additional guarantees to the Customer, and also does not bear additional liability to him. Accordingly, the Customer bears no additional liability to the Contractor.
5.7. The Customer undertakes to comply with the regulations in accordance with the law, and also not to falsify communication flows and not to create obstacles to the normal operation of the Contractor’s program code.
5.8. The Contractor is not responsible for damages and consequences resulting from an erroneous transfer of electronic currency if the Customer indicated incorrect details when submitting the application.
Due to the peculiarities of the exchange Exmo code, livecoin code, wex code, the exchanger considers its obligations under the application fulfilled at the moment of successful sending of the code to the email address specified by the client, since we cannot guarantee either the integrity of the client himself or the fact that his mail third parties do not have access.
5.9. The Service will make every effort, but does not guarantee that its services will be available 24/7. The Service does not bear any responsibility for losses, lost profits and other costs of the User resulting from the inability to gain access to the site and services of the Service.
5.10. The service does not bear any responsibility for losses, lost profits and other costs of the User resulting from delays, errors or failures in making bank payments or electronic transfers.
5.11. The Service does not bear any responsibility for losses, lost profits and other costs of the User resulting from the User’s erroneous expectations regarding the tariff rates of the Service, the profitability of transactions and other subjective factors.
5.12. The service is not responsible and does not compensate for losses in the event of an imperfect exchange due to incorrectly specified details when filling out an application by the user and does not undertake to take actions to return such funds.
5.13. The User guarantees compensation for losses of the Service in cases of claims or claims directly or indirectly related to the User’s use of the Service’s services, with the exception of losses caused by the guilty (intentional or careless) actions of the Service itself.
5.14. The User guarantees that he is the owner or has legal authority to dispose of the amounts used in his transactions.
5.15. The User undertakes not to abuse the actions of bonus and affiliate programs of the Service and its friendly services, and also not to systematically create intentionally unpaid applications.
5.16. The user is required to include the prescribed wording in the payment note. In the absence of such a comment, the service reserves the right to begin the refund procedure. If a payment is suspected of fraudulent origin, a refund can be made through the payment system support service and may take up to 7 days.
6.1. The cost of the xbtc.pro service is set by management and published on the website of this resource.
6.2. The xbtc.pro service has the right to independently change the exchange rates of electronic currencies and charged commissions at any time unilaterally, which it notifies Service Users by prior posting information about these changes on the Service’s website.
6.3. The Application submitted by the User on the website of the xbtc.pro service indicates the exchange rate, the amount of commission charged by the relevant Payment system for the transaction, the amount of remuneration for the xbtc.pro service, as well as the total amount of transferred funds or electronic currency.
6.4. The xbtc.pro service charges the cost of its remuneration at the time of the relevant Operation. The amount of the Service remuneration is reflected in the Application and is confirmed by the User on one of the pages of the user interface when completing the Application.
Both parties, represented by the Contractor and the Customer, accept this Agreement on the rules for using the xbtc.pro service as an agreement of equal legal force, indicated in writing.
7.1. This Agreement is considered concluded on the terms of a public offer accepted by the User when submitting an Application.
7.2. A public offer is recognized as information displayed by the xbtc.pro service about the parameters and conditions of the Application.
7.3. Acceptance of a public offer is recognized as the User taking actions to complete the formation of the Application, confirming his intention to use the services of the xbtc.pro service on the terms described in this Agreement on the rules for using the xbtc.pro service specified in the Application.
7.4. The date and time of acceptance, as well as the parameters of the conditions of the Application are recorded by the xbtc.pro service automatically at the time the application is completed.
7.5. The agreement on the rules for using the xbtc.pro service comes into force from the moment the User completes the formation of the Application. The User has the right to refuse to perform a transaction under the Application before paying for the transaction.
Claims under this Agreement are accepted by the Contractor in the form of an email, in which the Customer indicates the essence of the claim. This letter is sent to the details of the Contractor indicated on the website.
8.1. The xbtc.pro service has the right to unilaterally make changes to the Agreement on the rules for using the xbtc.pro service by publishing changes on the Online Service Website. Changes come into force from the moment of publication, unless another period for the changes to come into force is additionally determined upon their publication.
8.2. The xbtc.pro service has the right, in the event of suspicious actions during the application process by the User, in order to avoid damage from hacker attacks, to suspend such operations until the reasons for these actions are clarified.
8.3. The xbtc.pro service has the right to refuse to perform an exchange, purchase and sale of electronic currencies if the transfer of the Source currency to the service account was made without filling out an application using the user interfaces on the service website. Electronic currency transferred to the service accounts, without filling out an application using user interfaces on the service website, can be returned to the user upon request, taking into account the deduction of the Payment system commission, if any.
8.4. The xbtc.pro service has the right to send the User information about the status of the exchange process to the specified e-mail, because this is an integral part of the process of successfully completing the exchange.
8.5. All disputes and disagreements that have arisen or that may arise from this Agreement on the rules for using the xbtc.pro service are subject to resolution through negotiations based on a written application from the User. The xbtc.pro service, after receiving a claim from the User, is obliged to satisfy the claims and demands stated in the complaint within 15 (fifteen) days, or send the User a reasoned refusal. All necessary documents must be attached to the response. If the dispute that arises is not resolved through a claim procedure within 60 (sixty) days, either Party has the right to apply for resolution of the dispute to the court at the location of the User.
9.1. It is strictly prohibited to use the Contractor's services for illegal transfers and fraudulent activities. When concluding this agreement, the Customer undertakes to comply with these requirements and, in the event of fraud, bear criminal liability established by law at the time.
9.2. If it is impossible to complete the application automatically, due to circumstances beyond the Contractor’s control, such as lack of communication, lack of funds, or erroneous Customer data, the funds are credited to the account within the next 24 hours or returned to the Customer’s details minus commission costs.
9.3. Upon first request, the Contractor is obliged to transfer information about the transfer of electronic currency to law enforcement agencies, the administration of payment systems, as well as victims of unlawful actions who suffered as a result of fraud proven by the courts.
9.4. The customer undertakes to provide all documents proving his identity in case of suspicion of fraud and money laundering.
9.5. The Customer undertakes not to interfere with the work of the Contractor and not to cause damage to its software and hardware, and the Customer undertakes to provide accurate information to ensure that the Contractor fulfills all the terms of the contract.
10.1. The xbtc.pro service is not a tax agent for the User, and will not notify the User regarding his tax costs. The User undertakes to independently pay all taxes required by the tax laws of his place of residence.
10.2. In the event that the xbtc.pro service is required by government authorities to pay the User's taxes or cover debts arising as a result of the User's refusal to pay taxes, the User agrees to reimburse the service for all these payments.
If, during the processing of the Customer’s application, unforeseen circumstances arise that contribute to the Contractor’s failure to fulfill the terms of the contract, the deadline for completing the application is postponed to the appropriate period of force majeure. The Contractor is not responsible for overdue obligations.
The Contractor has the right to refuse to conclude an Agreement on the rules for using the xbtc.pro service and to fulfill the application, without giving reasons. This clause applies to any client.